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Videos and Premium Membership
Posted by Administrator
1/19/2015  10:28:00 AM
If you're having trouble viewing any of the videos, then signing up for membership won't change that. Videos that require basic or membership are clearly labeled, as you described. All others should play immediately and automatically. If they don't, you'll need to troubleshoot to find out why.

The first thing we'll need to know is: What kind of computer or device are you using to view the website, and which version of the website are you viewing?

We have two versions of BallroomDancers.com: The main website, www.ballroomdancers.com, and the mobile site, mobile.ballroomdancers.com. If you are using a desktop or laptop computer, we recommend the main website, while mobile devices such as iPhones and Android phones should use the mobile site. Tablets such as iPads can go either way, depending on which experience you prefer.

If you are using a desktop or laptop computer viewing the main website, and you are having trouble viewing the videos, please make sure you have the latest version of the Adobe Flash Player installed. We will be switching everything to HTML5 video later this year, but for now, Flash is still required. Alternatively, you can install the Apple Quicktime Player (even on Windows), and switch your video viewing preferences in your BallroomDancers.com user account to Quicktime. One of the two is required.

If you are viewing the full website using an iOS device such as an iPad, you should also switch your video viewing preference to Quicktime, as iOS will not play Flash video. Alternatively, you can use the mobile site, which plays HTML5 video.

If you are using any small device such as a phone with a 5-inch screen or smaller, we urge you to use the mobile site. It's a much better experience, as it's formatted to fit smaller screens.

Most modern Android devices should be able to view the HTML5 video on our mobile site, but it's not guaranteed. You may need to install an app, tweak some settings, or upgrade to a later version of Android.

And finally, Apple fans be aware: As of the latest release of iOS8, there is still no fix for the web app bug. We are still holding out hope that Apple will fix this problem in the next release. In the meantime, to view video on our mobile site with iOS8, please uninstall your web app and launch our mobile site with Safari.

The Premium Membership policies can be found at checkout, prior to your purchase. It can also be found in our customer service area (Shopping > Customer Service), or by following this link: https://www.ballroomdancers.com/Shopping/Customer_Service/premium_policies.asp.

Regards,
Jonathan Atkinson
BallroomDancers.com
Re: Videos and Premium Membership
Posted by nloftofan1
8/13/2015  8:42:00 AM
(Referring to "Videos and Premium Membership" posted by Jonathan) Those people who choose to use Apple Quicktime to view the videos should be aware of one thing. The viewing preference defaults to Flash Player, and you have to change the preference to Quicktime EACH TIME. At least that's my experience using Firefox on a Mac to visit Ballroomdancers.com. I'm one of the millions of people who have given up on Flash and its "upgrades" every two days to patch its many security holes. When I change (and save) my preference I can view the videos during that session. But if I close Firefox, the next time I come back to the site the preference is back to Flash.

This problem should go away when Ballroomdancers.com switches over to HTML5 video, but until then you may encounter the same situation I do.
Re: how did the video shoot go?
Posted by Elizabeth
8/12/2015  9:27:00 AM
I would like to know if I become a member if that will allow me to see the videos in full screen. I want to use my Samsung tv to see the videos and it does not allow me to download the latest flash but I thought that maybe I could use a device like chrome cast. However, I want to see the videos in full screen not in a small box on my 55 inch tv.
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