If you're having trouble viewing any of the videos, then signing up for membership won't change that. Videos that require basic or membership are clearly labeled, as you described. All others should play immediately and automatically. If they don't, you'll need to troubleshoot to find out why.
The first thing we'll need to know is: What kind of computer or device are you using to view the website, and which version of the website are you viewing?
We have two versions of BallroomDancers.com: The main website, www.ballroomdancers.com, and the mobile site, mobile.ballroomdancers.com. If you are using a desktop or laptop computer, we recommend the main website, while mobile devices such as iPhones and Android phones should use the mobile site. Tablets such as iPads can go either way, depending on which experience you prefer.
If you are using a desktop or laptop computer viewing the main website, and you are having trouble viewing the videos, please make sure you have the latest version of the Adobe Flash Player installed. We will be switching everything to HTML5 video later this year, but for now, Flash is still required. Alternatively, you can install the Apple Quicktime Player (even on Windows), and switch your video viewing preferences in your BallroomDancers.com user account to Quicktime. One of the two is required.
If you are viewing the full website using an iOS device such as an iPad, you should also switch your video viewing preference to Quicktime, as iOS will not play Flash video. Alternatively, you can use the mobile site, which plays HTML5 video.
If you are using any small device such as a phone with a 5-inch screen or smaller, we urge you to use the mobile site. It's a much better experience, as it's formatted to fit smaller screens.
Most modern Android devices should be able to view the HTML5 video on our mobile site, but it's not guaranteed. You may need to install an app, tweak some settings, or upgrade to a later version of Android.
And finally, Apple fans be aware: As of the latest release of iOS8, there is still no fix for the web app bug. We are still holding out hope that Apple will fix this problem in the next release. In the meantime, to view video on our mobile site with iOS8, please uninstall your web app and launch our mobile site with Safari.
The Premium Membership policies can be found at checkout, prior to your purchase. It can also be found in our customer service area (Shopping > Customer Service), or by following this link:
https://www.ballroomdancers.com/Shopping/Customer_Service/premium_policies.asp.
Regards,
Jonathan Atkinson
BallroomDancers.com