[Note: my original title for this thread was truncated by the site's software. I had intended it to read "Suggestion: A new section - 'Consumers' Corner'?"]
I recently had a less-than-positive experience with with an instructional DVD I purchased from a well-known producer. The producer's web site is set up so that consumers can post reviews of the products. Their directions for posting reviews claims they want feedback on the bad as well as the good.
I posted a review, mentioning a few positive attributes, but also (politely) pointing out several flaws, one of which, IMHO, was HUGE (more on that that in a bit). That was more than a month ago. The web site still does not link to my review: in fact, it claims "There are no reviews currently available for this product."
Let's just say that upon observing this, I started to get real cynical, real quick. But - as I said, this firm has a bit of a name, and I've spent a bit of money with them over the years. So, I sent them an e-mail, detailing what had happened, and the reasons I found fault with the DVD in question. I also asked that if he thought I was being unfair in my assessment of the DVD, that I would like to hear his side of the story. The CEO sent a message back, saying only that he's having his secretary "look into it." That was more than a week ago. I've heard nothing since, and the web site still hasn't posted a review - mine or anybody else's.
Yeah, I know: color me "shocked" that someone trying to sell something might try to withhold information from the public that might hurt sales. But it does raise a question in my mind: is there any place where you can go for reviews of material before you buy it? If not, would the members here find it valuable to create a new section to this web site that would fill this need? I don't know how the web masters might feel about this, or what work it might entail, but to me, it seems like it could be a valuable addition to the site.
At first, I thought such a thing might be called "Critics' Corner," but realized that name might encourage only negative comments. So I thought a "Consumers' Corner" might be more neutral, and encourage positive as well as negative. I would think that who ever posts there would have to include key information about themselves: whether they are social dancers (and if so, what their experience level is) or if they are competitors (and likewise, state their their level). This would allow others to take the reviewer's perspective into account while reading about a DVD (or other instructional material).
Knowing that such a resource was available to potential customers might also encourage producers to police themselves a little better.
What type of flaw am I talking about? Well, I not quite ready to name names -- I'll give it another week or so before doing that, and assuming the web master here has no objection - just to give a little more time for a response from the CEO in question.
But, as an example, the DVD I bought was bronze level, on a general category of dances figures - and the title of the DVD billed it as being for "all dance styles" -- presumably, that would include such things as social dancing.
Yet, after having watched the DVD twice, I found no instance in which the instructors even once mentioned a "lead" or how to "follow." IIRC, the dancers started each lesson figure standing totally apart, in positions that were often identical and not touching: meaning there was not even the possibility of a lead being given. So, instead having learned something suitable for incorporation into my social dancing, what was presented was only appropriate for choreographed routines: meaning for my purposes, it was useless. I felt I had been ripped off.
Quite simply, the product did not deliver what it had promised, and that is something I think anybody considering purchasing the product ought to have the ability to find out ahead of time. It doesn't seem likely the seller will share the information. So: why not ballroomdancers.com ?
Does anybody else have experiences, good or bad, that might be appropriate for such a new section? It might be something that is little used, but might be extremely valuable to those who use. I kind of envision something like a "movie review," short but akin to what may appear in the local newspaper concerning Hollywood's latest.
For what it is worth, I have a modest collection of DVDs and VHS instructional tapes, and could provide a few "reviews" to start things off, if Jonathan or others are interested... from my perspective of being a social dancer, probably just bronze level though with quite a few years of experience, and who teaches a little bit....
