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videos stopped working 10-25-2015
Posted by dlbeeson
10/24/2015  11:51:00 PM
Help! Lesson videos stopped working on 10/25/2015. Windows 10 and Adobe Flash 19.0.0.226. Latest version. This is on 3 different computers, and on Windows 10 and Windows XP. Also in Firefox and in Internet Explorer. And for ALL dances.
HELP !
Re: videos stopped working 10-25-2015
Posted by Administrator
10/25/2015  2:28:00 AM
Try again now.

We have just moved to a new server for the first time in 15 years, and there were some bugs to work out in the transition. The videos should all work now. Please let us know if you have any more problems anywhere on the website.

Regards,
Jonathan Atkinson
BallroomDancers.com
Re: videos stopped working 10-25-2015
Posted by jepifania
10/25/2015  6:31:00 AM
Still doesn't work on my laptop or IPad
Re: videos stopped working 10-25-2015
Posted by Claire12
10/25/2015  10:41:00 AM
Are you still having problems with your website? I can't access any of your videos......
Re: videos stopped working 10-25-2015
Posted by Administrator
10/26/2015  11:19:00 AM
The Flash video player has been giving us all sorts of problems since the server move, so I finally switched it up for a video player in a new format, called H.264. It should be much more widely compatible, and play easily on any modern PC, Macintosh, or mobile device including iPhone, and iPad (though we still highly recommend using our mobile site for browsing the syllabus with a phone).

Let me know if you still have problems viewing the videos.

Regards,
Jonathan Atkinson
BallroomDancers.com
Re: videos stopped working 10-25-2015
Posted by Starzia81
10/30/2015  8:22:00 PM
I am having trouble viewing the videos, here is the message I receive: No video with supported format and MIME type found. Is there a plug-in or something that I can download to make it work?
Re: videos stopped working 10-25-2015
Posted by nloftofan1
10/30/2015  10:37:00 PM
I am having trouble viewing the videos, here is the message I receive: No video with supported format and MIME type found. Is there a plug-in or something that I can download to make it work?

Sorry, I just discovered that neither the Firefox nor the Opera browsers support the video format we're now using. Apparently there's a workaround for this, which we are currently looking into. In the meantime, please try switching to either Microsoft Internet Explorer or Microsoft Edge, Apple Safari or Google Chrome, and you should have no problem.

Sorry for the inconvenience!

Regards,
Jonathan Atkinson
BallroomDancers.com

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